Round-the-clock phone, email and chat support ensures seamless operation for mortgage professionals working outside of normal business hours.
BOULDER, Colo. , July 2, 2024 /PRNewswire/ — Aidium, the leading business intelligence and mortgage CRM platform, announces 24/7 customer support services, highlighting Aidium's commitment to providing unparalleled support to ensure mortgage professionals have access to real-time help whenever they need it.
Mortgage professionals often work outside of standard business hours, making ongoing support important, and Aidium’s new 24/7 support service helps lenders resolve issues and receive assistance without delays, helping them stay productive.
“Emergencies don't wait for business hours, and neither do we,” says Aidium CEO Spencer Dusebout. “Our customers rely on Aidium at all times — nights, weekends, and holidays. That's why we needed to have real people on hand to take calls and respond to messages, providing support whenever they needed it.”
Major features:
Always-on support: At Aidium, our team is always available to assist with any customer issue. Multi-channel support: Live support via phone, email, and online chat makes it easy to get help anytime, anywhere.
Benefit from 24/7 support:
Enhanced customer experience: Aidium users can contact live support at any time, ensuring no business opportunities are lost due to issues with the platform. Operational efficiency: Continuous monitoring of Aidium's CRM system allows the support team to proactively identify and address issues before they impact users. Business continuity: Round-the-clock support ensures there are no gaps in support, maintaining smooth business operations for lenders. Reduced burden on businesses: Aidium's 24/7 support and seamless onboarding process significantly reduces the burden on businesses as all support and implementation tasks are handled even outside of normal business hours.
What management said: “At Aidium, we know our customers operate in a demanding and time-sensitive industry, and our 24/7 support services ensure that they get the help they need to overcome challenges quickly,” said Tim Tietz, head of customer support. “This initiative is part of our broader commitment to improving the overall user experience and success of mortgage professionals.”
About Aidium: Aidium is the ultimate business intelligence and CRM platform that provides a comprehensive set of tools designed specifically for mortgage professionals. From lead conversion and automation to marketing, referral management, enterprise control and reporting, Aidium provides a comprehensive platform for every aspect of your mortgage business. To learn more, visit thinkaidium.com.
Greg Kasarjian
Vice President of Marketing, Aidium
Email: [email protected]
Source Aidium