Spencer Ducebaut
Aidium, a business intelligence and mortgage CRM platform provider, has launched a 24/7 customer support service to ensure mortgage professionals get real-time help whenever they need it.
Mortgage professionals often work outside of standard business hours, making ongoing support important, and Aidium’s new 24/7 support service helps lenders resolve issues and receive assistance without delays, helping them stay productive.
“Emergencies don't wait for business hours, and neither do we,” Aidium CEO Spencer Dusebout said in the release. “Our customers use Aidium at all times — nights, weekends, holidays — so we needed to be there whenever they needed us, with real people available to take calls and respond to messages.”
Aidium's 24/7 support ensures that the team is always available to assist with customer issues. Live support is provided via phone, email and online chat. This multi-channel approach makes it easy for lenders to get help anytime, anywhere.
“At Aidium, we know our clients operate in a demanding and time-sensitive industry,” said Tim Tietz, head of customer support at Aidium. “Our 24/7 support services ensure clients get the help they need to overcome challenges quickly. This initiative is part of our broader commitment to improving the overall user experience and success of mortgage professionals.”
In March 2023, mortgage CRM company Daily AI rebranded to Aidium and launched an revamped CRM product.